The loan officer works at the lending institution where you've applied for a mortgage at. They are responsible for matching a mortgage program to your needs and processing your loan application.

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Loan Officer

Related Terms: Lender, Mortgage Banker
Your loan officer is an employee of the bank or lending company where you are applying for mortgage. He/She looks for home loan solutions for you from within options available at the company he works for. They go by many names, including mortgage bankers, mortgage consultants, etc. 
Loan Officer
Though the names are often interchangeable, it is important to remember the difference between a loan officer and a mortgage broker. Your loan officer specializes in the mortgage options that his/her company offers and works to match you to the best one.

A mortgage broker does the same job, except that he/she is independent of a bank or lender, and has knowledge of mortgages offered by many different companies. The broker has relationships with many different lending institutions and understands what they all offer in order to find the best loan for each borrower.

Both mortgage brokers and loan officers require certain information from you in order to do this. They are your direct point of contact while filling out the loan application, and pull your credit report to find the best option for you. 

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